Terms of Service

Last updated: July 21, 2026 · Effective: July 21, 2026

These Terms of Service ("Terms") are an agreement between you and Fluxcode Studio LLC, a limited liability company organized in Ohio, USA ("Fluxcode Studio", "we", "us", "our"). They cover the Crate desktop application, the Crate Send and Receive transfer services, and this website (together, the "Services"). By downloading, installing, or using any of the Services, you agree to these Terms.

We've tried to keep these readable. The passages that limit our warranties and liability are in bold blocks so you can't miss them — please actually read those.

1. License Grant

We grant you a personal, non-exclusive, non-transferable license, terminable only as provided in Section 13 (Termination), to install and use Crate on devices you own or control. A single license key entitles one natural person to use Crate on their own machines, with a number of active seats included (shown at purchase; typically three). You can see and move your seats at any time from the seat-management page — deactivate an old machine and activate a new one freely. If you briefly exceed your seats, Crate shows a calm reminder; staying over the limit eventually pauses starting new packs on the extra device until a seat is freed. Restoring and unpacking are never blocked on any device.

Receiving and restoring .crate packages is always free and requires no license. Packing (creating .crate packages) requires a paid license.

2. Restoring Is Free for Everyone

There is no separate "receiver" app — restoring lives inside the main Crate app. Anyone can download Crate and unpack, restore, and verify .crate packages at no cost. No license key, account, or payment is required to receive and restore.

3. Purchases and Payment

License purchases and Crate Send subscriptions are processed by Polar (polar.sh), our merchant of record; your purchase is also subject to Polar's terms. We do not store your payment card details.

A license is a one-time purchase that covers one major version of Crate. Future major versions may require a paid upgrade at a reduced price. Crate Send is a recurring subscription; billing and cancellation are described in Section 7.

4. Refunds

We offer a 14-day, no-questions-asked refund on:

• the one-time Crate license, within 14 days of purchase; and
• the first charge of a new Crate Send subscription, within 14 days of that charge.

Email support@fluxcode.studio from the address you purchased with and we'll process it. You don't need a reason, though telling us what went wrong helps us fix it. For customers in the EU and UK, this policy is intended to meet or exceed your 14-day statutory right of withdrawal; nothing here reduces that right.

5. Your Data Is Your Responsibility

Crate is a packing and transfer tool. It is not a backup product or a backup service, and a .crate package is not a substitute for a backup strategy. To use it safely:

• Keep your original files until a restore of the pack has completed and been verified. Never delete the only copy of a session just because a pack of it exists.
• Review the verification report after every pack and every restore. It tells you, file by file, what verified and what didn't.
• Periodically test-restore any packs you intend to keep for a long time, on the hardware and storage you actually use.

6. Intellectual Property

Crate, including its source code, design, documentation, and branding, is the intellectual property of Fluxcode Studio LLC. These Terms do not transfer any ownership rights to you.

Your audio files, session data, and .crate packages remain entirely yours. We claim no rights over content you process with Crate or transfer with Send, beyond the limited right to host, transmit, scan, and delete Send transfers as needed to operate the service.

7. Crate Send and Receive

Crate Send and Receive move files from one person to another through our infrastructure. These additional terms apply when you use them:

• Temporary transfer, not storage. Send is a delivery service, not an archive, a backup, or a storage locker. Files you send are held only long enough to be delivered.
• Files expire and are permanently deleted on the retention schedule shown for your transfer or plan. Recipients must download files before they expire. Once a transfer expires or is deleted, it is gone and we cannot recover it — for anyone, including you.
• Scanning and removal. We may (but are not obligated to) scan transferred files for malware and unlawful content. We may remove content, refuse or cancel transfers, and suspend or terminate accounts that violate these Terms or applicable law.
• Subscription billing. Crate Send bills as a recurring subscription through Polar until you cancel. You can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. Apart from the first-charge refund in Section 4, we don't refund partial billing periods.
• Third-party infrastructure. Send runs on third-party providers (currently Cloudflare and Fly.io). Availability of the service depends on theirs, and we are not responsible for their outages or failures.
• Service changes. We may change, suspend, or discontinue Send or Receive (or any part of them) at any time, with reasonable advance notice where practicable. If the service is discontinued, remaining transfer data will be deleted; your sole remedy is a pro-rata refund of prepaid, unused subscription fees, and we are not liable for the deletion of expired or discontinued transfer data.

8. Acceptable Use

You may not:

• Reverse-engineer, decompile, or disassemble the Crate application beyond what applicable law expressly permits
• Share, redistribute, or sublicense your license key
• Use the Services to violate any applicable law or infringe third-party rights
• Use Send to transmit malware, unlawful content, or content you do not have the rights to transfer
• Remove or alter any proprietary notices in the software

By processing content with Crate or transferring it through the Services, you represent and warrant that you own that content or have all rights necessary to process and transfer it.

9. Data and Privacy

The desktop app: Crate processes your files locally on your machine. The app makes limited network requests — update checks (dl.crate.fluxcode.studio), optional crash reports, optional usage analytics, and license/seat activation — all as described in the Privacy Policy. The app never transmits your audio or session files except when you use Send/Receive.

Send and Receive: when you use Send, your files necessarily transit our infrastructure. They are transferred and temporarily stored encrypted, may be scanned for malware and unlawful content as described in Section 7, and are deleted on the retention schedule for your transfer.

For full details on both, see our Privacy Policy.

10. Disclaimer of Warranties

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. See also Section 16 on your statutory rights.

11. Limitation of Liability

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if any limited remedy fails of its essential purpose. They are an essential element of the basis of the bargain between you and us — the Services' pricing reflects this allocation of risk, and we could not offer them on these terms without it.

If you are dissatisfied with the Services, your sole and exclusive remedy is to stop using them and, where Section 4 applies, request a refund. Some jurisdictions do not allow the limitation of liability for certain damages, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify and hold Fluxcode Studio LLC harmless from claims, damages, and reasonable expenses (including attorneys' fees) brought by a third party arising out of (a) content you process with or transfer through the Services, or (b) your breach of these Terms or of applicable law. We'll notify you promptly of any such claim. We may elect to assume control of the defense at our option; you may not settle any claim affecting us without our written consent.

13. Termination

We may terminate or suspend your license or your Send account if you violate these Terms. Upon termination, you must cease use of the licensed (packing) features and destroy any copies of your license key. Termination does not affect your ability to restore existing .crate packages — restoring stays free in the Crate app for everyone.

14. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control — including natural disasters, war, terrorism, labor disputes, government action, power or internet failures, or failures of third-party providers.

15. Export Controls

Crate includes encryption and may be subject to US export-control laws and the import laws of other countries. You agree to comply with all applicable export and import laws, and you represent that you are not located in an embargoed country or on any restricted-party list.

16. Your Statutory Rights

If you are a consumer in the European Union or the United Kingdom, nothing in these Terms limits or excludes any rights or remedies you have under local law that cannot be limited or excluded by agreement — those laws prevail over these Terms to the extent of any conflict.

If you are a consumer in Australia, our Services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these Terms excludes, restricts, or modifies those guarantees or your remedies for their breach.

17. Changes to Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date, and where reasonably possible we'll give notice in advance. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

18. Eligibility

You must have reached the age of majority where you live to purchase a Crate license or subscribe to Crate Send. If you use the Services on behalf of an organization, you represent that you have authority to bind it to these Terms.

19. Beta Features

Features labeled beta (or preview or experimental) are provided with reduced expectations of stability and support, and may change or end at any time.

20. Suspension

We may suspend your access to Crate Send for nonpayment, or if a charge is reversed or charged back, until the balance is settled. Restoring .crate packages in the app is never affected.

21. Legal Disclosures

We may preserve or disclose content and metadata where we believe in good faith it is necessary to comply with law, a court order, or other legal process, and we report suspected child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) as required by law. To report abuse of the Services, contact abuse@fluxcode.studio.

22. Notices

We may give you binding notice by email to the address you used at purchase (or your Send account email); you may give us binding notice by email to legal@fluxcode.studio.

23. Assignment

We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our written consent.

24. No Waiver

If we don't enforce a provision of these Terms, that is not a waiver — we may enforce it later.

25. No Third-Party Beneficiaries

These Terms are between you and us; they create no rights for anyone else.

26. Survival

Sections that by their nature should survive — including the warranty disclaimer (Section 10), the limitation of liability (Section 11), indemnification (Section 12), and governing law (Section 27) — survive any termination of these Terms.

27. Governing Law and Disputes

These Terms are governed by the laws of the State of Ohio, USA, without regard to its conflict-of-law rules. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Delaware County or Franklin County, Ohio (with federal claims heard in the Southern District of Ohio), and you and we each consent to the jurisdiction of those courts. If you are a consumer whose local law gives you the right to sue in your home courts, that right is unaffected.

28. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of the Terms remain in full effect.

These Terms (together with the Privacy Policy) are the entire agreement between you and us about the Services. They supersede any prior agreements and any statements made in our marketing materials, on our website outside these Terms, or elsewhere — descriptions of what Crate can do are informational and are not warranties or promises unless repeated here.

29. Contact

Questions about these Terms: support@fluxcode.studio. Legal notices: legal@fluxcode.studio.

Fluxcode Studio LLC, Westerville, Ohio, USA (postal address available on request via legal@fluxcode.studio).